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Customer Care

Maiia Swimwear Collection wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we’re here to help you get your order correct.

 DELIVERY

Maiia Swimwear Collection is proud to ship worldwide!

Please allow 1-3 business days for shipping within United State and 3-14 business days for International orders. Please note at times unexpected delays may occur which Maiia Swimwear Collection has no control over and is not responsible for. All orders processed during business hours Monday – Friday are dispatched the following business day. Please note, orders cannot be cancelled after they have been confirmed through our website.

* If your package hasn’t arrived please check your mail box for a slip to pick your item up from the nearest Post Office.

EXCHANGES AND SIZES

Maiia Swimwear Collection offers store credits and exchanges only for purchases made on our website. You are entitled to an exchange or store credit within seven days of your original purchase. Please note, Maiia Swimwear Collection offers limited edition products and cannot guarantee certain sizes or colours will be available when exchanging. The product must be returned unused, in its original condition and packaging with tags still attached. Please email info@maiia.us to authorise the return. We will process your return within 1-5 business days once received.

 All items discounted, purchased on sale or using a promotional code cannot be returned or exchanged. Refunds are not accepted unless the item is faulty. If you have a faulty item, please make sure you enclose your original invoice along with a description of the fault. Please note, Maiia Swimwear Collection is not responsible for any shipping costs related to exchanges or for any loss of items during shipping.

CARE INSTRUCTION

To prolong the life of your swimwear it is important to care for them properly. Follow these simple steps to ensure they last for seasons to come:

-Hand wash in cold soapy water and rinse thoroughly in cold water after use.

Use mild detergent.

-Avoid rough surfaces and contact with suntan oils and lotions, over chlorinated and over heated spas and pools.

-Do not leave in direct sunlight.

Do not wring, soak, bleach, tumble dry, dry clean or iron.

Do not leave rolled up wet. Maiia Swimwear Collection is committed to ensuring that we respect the privacy of your personal information in our care. We understand that protecting personal information is important and aim to always handle personal information securely, carefully and in a confidential manner. Unless you directly give us permission to do otherwise, Maiia Swimwear Collection will not sell, share or trade any of our customer’s personal information with any third parties. Your personal information will be used within our company for internal use only. Your email address will be used to receive information about new products, promotions and special offers when you are subscribed to Maiia Swimwear Collection updates. If you do not wish to be part of the mailing list, you have the option to unsubscribe via the unsubscribe button.

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